About Us

Cimzly Store

Smart Picks for Everyday Life

At Cimzly Store, we believe shopping should be simple, smart, and reliable.

We started Cimzly Store with a clear mission — to bring you the most useful, trending, and value-for-money products without the confusion of endless choices. Every product you see on our store is carefully selected based on quality, practicality, and real customer needs.

We don’t just sell products — we pick solutions that make everyday life easier.

Why Choose Cimzly Store?

✔ Curated Selection
We handpick products that are practical, trending, and worth your money.

✔ Affordable Pricing
Get the best value without overpaying.

✔ Cash on Delivery Available
Shop with confidence and pay only when your order arrives.

✔ Customer-Focused Service
Your satisfaction is our priority — from order to delivery.

Our Promise

We are committed to providing a smooth and trustworthy shopping experience. From browsing to delivery, we aim to make every step easy and transparent.

Our Vision

To become a trusted online destination where customers can discover reliable products without wasting time searching across multiple platforms.

Thank you for choosing Cimzly❤️
Smart Picks. Better Living.

Order Management

How do I track my order?

Once your order has been shipped, we’ll send your tracking details to your registered email address.

  • Tracking information is usually shared within 2 business days after your order is shipped.
  • You can track your order anytime using your tracking ID.
  • Simply go to the “Track Your Order” page from the menu.
  • Enter your tracking number in the input field.
  • Click the “Track” button to view your order’s latest status.

If you need any help, feel free to contact our support team at support@cimzly.com for assistance.

Can I purchase items with Cash on Delivery (COD)?

Yes — we offer Cash on Delivery (COD) on eligible orders. You can pay in cash when the courier delivers your order to your doorstep.

To help avoid failed deliveries, please ensure:

  • Someone is available to receive the order at the delivery address.
  • The delivery address and contact details provided are accurate and complete.

If you need any assistance, feel free to contact our support team at support@cimzly.com

Can I change or modify an order after it has been placed?

Yes — order modifications may be possible within 24 hours of placing your order, before it is processed or dispatched.

If you would like to make changes, please contact our support team as soon as possible with your order details. Our team will check whether the order is still eligible for modification.

Please note:

  • Changes may not be possible once the order has been processed or shipped.
  • To avoid delays, we may recommend placing a new order to ensure faster delivery of the correct item(s).

For quick assistance, please reach out to our support team at the earliest.

How do I change or cancel an order?

You may request to change or cancel your order within 24 hours of placing it, before the order is processed or dispatched.

Once the 24-hour grace period has passed or the order has already been shipped, cancellation may no longer be possible.

To cancel your order within the eligible time period:

  • Contact our support team via email with your order details and cancellation request.
  • Our team will review your request and confirm whether your order is eligible for cancellation.
  • If approved, your refund will be processed within 7 working days.

Want to make changes to your order?

To avoid delays, we recommend placing a new order for the correct item(s) as soon as possible. You may also contact support to check whether changes can still be accommodated before processing.

Do all products come with a warranty?

No — warranties are not available for all products.

As product performance and lifespan can vary depending on usage, handling, and environmental conditions, most products are not covered under a warranty. However, we strive to offer products that are durable, reliable, and made for long-term use.

If a product is covered by a warranty, the warranty details will be clearly mentioned on the respective product page or description.

Returns

What is the return eligibility?

A product may be eligible for return, or refund if you receive a damaged, defective, missing item, or wrong product, and the issue is reported within 48 hours of delivery.

To qualify for eligibility, the following conditions must be met:

  • An unboxing video is provided clearly showing the issue (mandatory)
  • The issue is reported within 48 hours of receiving the order
  • Your order number and complete issue details are shared with our support team
  • The product is returned in its original condition, where applicable

Eligible cases may include:

  • Damaged or defective products received upon delivery
  • Wrong product delivered (item different from what was ordered)
  • Missing item(s) from the package

Please note:

  • Returns due to a change of mind, personal preference, or incorrect order selection are not eligible for return or refund.
  • Requests submitted without an unboxing video or after the 48-hour reporting period may not qualify for approval.
  • All return, or refund requests are subject to review and approval based on our policy.

What is the return time frame?

If you receive a damaged or defective product, you must report the issue within 48 hours of delivery to be eligible for review.

To process your request, please provide:

  • An unboxing video clearly showing the damage or defect (mandatory)
  • Your order number
  • Details of the issue

Requests submitted after the 48-hour return window may not be eligible for a return, replacement, or refund.

Please contact our support team at support@cimzly.com within the specified timeframe for assistance.

Can you help with a defective/damaged product?

Yes — we’re sorry if you received a damaged or defective item, and we’ll do our best to help resolve the issue.

If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide the following:

  • An unboxing video clearly showing the damage or defect (required for assessment)
  • Your order number
  • Details of the issue along with clear photos, if applicable

Please send the details to support@cimzly.com, and our team will review your request and assist you with a suitable resolution.

Once the issue is verified through the unboxing video, a refund or resolution may be processed upon approval, in accordance with our policy.

Please note:

  • Claims for damaged or defective items must be reported within 48 hours of receiving the product.
  • Requests made after the 48-hour window may not be eligible for return, replacement, or refund.
  • An unboxing video is mandatory to validate damage or defect claims.

What is the return request period?

To help us properly assess any product issues, you must notify us of any damaged or defective item within 48 hours of receiving your order.

Requests submitted after this period may not qualify for a return, replacement, or refund.

Is an unboxing video required for return or refund?

Yes — an unboxing video is mandatory for damaged, defective, missing-item, or incorrect-product claims.

The video helps us verify the issue and process your request fairly and quickly. To be eligible for a return, or refund review, please ensure:

  • The unboxing video clearly shows the issue or damage
  • The request is reported within 48 hours of delivery
  • Your order number and issue details are shared with our support team

Please note that requests submitted without an unboxing video or after the 48-hour reporting window may not be eligible for return, replacement, or refund approval.

Do you offer free return shipping?

No — currently, we do not offer free return shipping.

If you receive a damaged or defective product and it is approved for return, you may be required to send the item back using a suitable courier service at your own cost.

Once the returned item is received and verified as eligible, we will:

  • Refund the amount paid for the product
  • Reimburse eligible return courier charges, subject to approval

Please note:

  • Returns are accepted only for eligible damaged or defective products, in accordance with our return policy.
  • Products returned due to a change of mind after delivery are not eligible for return or refund.
  • An unboxing video and timely reporting (within 48 hours) may be required for claim verification.

Delivery

Do you charge delivery fee?

No — we offer FREE doorstep delivery across India for all orders, with no additional shipping charges.

How long does it take to deliver my order?

We usually deliver orders within 4–10 business days, depending on your location and courier availability.

In rare cases, delivery may take longer due to factors such as:

  • Remote or hard-to-reach locations
  • Weather conditions or natural disruptions
  • Unexpected courier or logistics delays

Once your order is shipped, you’ll receive tracking details so you can monitor your delivery status anytime.

What should I do if I have not received a delivery call?

If you have not received a delivery call even after the estimated delivery date has passed, please check your order status immediately using your tracking ID through the “Track Your Order” page.

In many cases, a missed delivery call may happen due to delivery delays, an incorrect contact number, or the shipment being marked as undeliverable.

Here’s a quick checklist to help:


  • Verify your contact number – Ensure the phone number provided during checkout is correct and reachable.

  • Check your tracking status – Review whether the order is delayed, out for delivery, attempted, or mistakenly marked as delivered.

  • Contact our support team – If you still have concerns or haven’t received any updates, reach out to our support team at support@cimzly.com for assistance in locating your package.

We’ll be happy to help you track and resolve any delivery issues.

What do I do if no one is at home when the courier company attempts delivery?

Our courier partner may contact you before or during the delivery attempt.

If no one is available to receive the order, the courier company will usually attempt delivery again on the next business day.

If the second delivery attempt is unsuccessful, the order may be returned to our facility. If this happens, please contact our support team at support@cimzly.com for further assistance.

Do you deliver outside of India?

No — currently, we deliver only within India. At this time, international shipping is not available.

We’re focused on providing reliable and efficient delivery services across India to ensure a smooth shopping experience for our customers.