Refund policy
Return & Refund Policy – Cimzly Store (India)
At Cimzly Store, we strive to deliver quality products and a smooth shopping experience. This policy explains how returns and refunds are handled, so you know exactly what to expect.
Returns Policy
Return Request Timeline
Customers must raise a return request within 48 hours of delivery. Requests submitted after this timeframe may not be considered.
Damaged or Defective Items
If your order arrives damaged or faulty, please record and share a clear unboxing video showing the issue. This helps us verify the claim and assist you faster.
Missing Products
In case any item is missing from your order, notify us within 48 hours along with an unboxing video showing the contents received. Once verified, we will arrange a replacement or refund.
Refund Policy
Eligibility for Refunds
Refunds are applicable under the following conditions:
-
Defective or Damaged Products
Refunds will be processed after verifying the issue through the submitted video proof. -
Unavailable Missing Items
If we are unable to resend a missing product, a refund will be issued for that item.
Product Condition Requirements
To be eligible for a return or refund, the item must be:
- Unused, unwashed, and in original condition
- Returned with original packaging, tags, labels, and accessories
Return Shipping Charges
- Customers are responsible for return shipping costs unless the return is due to our mistake (wrong/damaged product).
- We recommend using a trackable shipping service for safe delivery.
Order Refusal / Non-Acceptance Policy
If a customer refuses or does not accept the parcel after dispatch:
- Shipping Fee Deduction: Double the shipping cost (forward + return)
- Packaging Fee Deduction: 10% of the product value
These charges will be deducted before processing any refund.
Refund Processing Time
- Once we receive and inspect the returned item, you will be notified of the status.
- Approved refunds will be credited to the original payment method within 7 business days after inspection.
Return Approval Conditions
A return will be accepted only if:
- The product is not damaged due to customer handling
- The correct item is returned
- The item is in original condition with packaging intact
- A valid unboxing video is provided as proof
Important Guidelines
- Refunds are processed only after the product is received and verified at our facility
- Items must be returned with invoice/receipt for validation.
- For any queries and assistance, please contact our team at
support@cimzly.com