Yes — we offer Cash on Delivery (COD) on eligible orders. You can pay in cash when the courier delivers your order to your doorstep.

To help avoid failed deliveries, please ensure:

1. Someone is available to receive the order at the delivery address.

2. The delivery address and contact details provided are accurate and complete.

3. If you need any assistance, feel free to contact our support team at support@cimzly.com

Once your order has been shipped, we’ll send your tracking details to your registered email address.

• Tracking information is usually shared within 2 business days after your order is shipped.
  
• You can track your order anytime using your tracking ID.
  
• Simply go to the “Track Your Order” page from the menu.
  
• Enter your tracking number in the input field.
  
• Click the “Track” button to view your order’s latest status.
  

If you need any help, feel free to contact our support team at support@cimzly.com for assistance.

Yes — we’re sorry if you received a damaged or defective item, and we’ll do our best to help resolve the issue.

If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide the following:

• An unboxing video clearly showing the damage or defect (required for assessment)
  
• Your order number
  
• Details of the issue along with clear photos, if applicable
  

Please send the details to support@cimzly.com, and our team will review your request and assist you with a suitable resolution.

Once the issue is verified through the unboxing video, a refund or resolution may be processed upon approval, in accordance with our policy.

Please note:

• Claims for damaged or defective items must be reported within 48 hours of receiving the product.
  
• Requests made after the 48-hour window may not be eligible for return, replacement, or refund.
  
• An unboxing video is mandatory to validate damage or defect claims.
  

What is the return request period?

To help us properly assess any product issues, you must notify us of any damaged or defective item within 48 hours of receiving your order.

Requests submitted after this period may not qualify for a return, replacement, or refund.

You may request to change or cancel your order within 24 hours of placing it, before the order is processed or dispatched.

Once the 24-hour grace period has passed or the order has already been shipped, cancellation may no longer be possible.

To cancel your order within the eligible time period:

• Contact our support team via email with your order details and cancellation request.
  
• Our team will review your request and confirm whether your order is eligible for cancellation.
  
• If approved, your refund will be processed within 7 working days.
  

Want to make changes to your order?

To avoid delays, we recommend placing a new order for the correct item(s) as soon as possible. You may also contact support to check whether changes can still be accommodated before processing.